Privacy Policy
Last updated: 10 October 2026
Your privacy is part of the care we provide. This document explains what data we collect when you use this website or contact us, why we collect it and how we protect it, in accordance with applicable Albanian personal data protection legislation.
1. Who we are
The data controller is Pro-Vita Polyclinic, located at Rruga 3 Dëshmorët, Yzberisht, Tirana, telephone 069 206 7767.
2. What data we collect
- Contact data — your name, phone number and message when you contact us or request an appointment.
- Conversations with the Amina virtual assistant — the messages you write in the chat, to provide you with answers.
- Technical data — basic browser and device information needed for the website to function.
- Health data — collected only during your visit to the polyclinic by medical staff and stored under medical confidentiality rules. Please do not enter sensitive health information in forms or chat.
3. Why we use it
- To answer questions and arrange appointments.
- To provide medical care and meet legal obligations.
- To keep the website secure and functional.
We do not sell or rent your data and do not use it for advertising.
4. The Amina virtual assistant
Amina is an automated artificial intelligence assistant. Your messages are processed by a technology provider only to generate a response. Amina does not provide diagnoses or medical advice. In an emergency, call 112.
5. Who we share it with
Only with service providers that help us maintain the website, such as hosting, maps and the virtual assistant, who process data on our behalf, or with authorities when required by law.
6. How long we keep it
We retain contact data only as long as necessary for the purpose for which it was collected. Medical records are retained for the periods required by law.
7. Your rights
You have the right to request access, correction or deletion of your data, object to processing and withdraw consent at any time. Contact us on the number below to do so. You also have the right to submit a complaint to the Commissioner for the Right to Information and Personal Data Protection.
8. Security
We use reasonable technical and organisational measures, including encrypted connections and restricted access, to protect data against loss or unauthorised access.
9. Changes
This policy may be updated. The date of the latest update is shown at the top of the page.